Terms and Conditions
The words and terms used in the current situation are as follows:
1- Firm: A.S.A.P Company, as the owner of the Behta brand, provides an interface between the passenger and the driver through the application and provides smart transportation services.
2- Behta: The name and trademark belong to the mentioned company that provides smart services for passengers through smart systems, applications, and web apps.
3- Application: The Behta application is available in two versions for drivers and passengers, to use on smart phones with Android, iOS and Windows operating systems, which provides Behta’s smart transportation services on its platform. All the material and intellectual rights of this application belong to A.S.A.P Company.
4-Website: Smart transportation services are being done through the Behta website at behtaapp.com.
5-Behta system: A set of Behta software’s features provide services such as user registration and customer support, which are being done by human resources.
6- The Passenger/user: The applicant who uses Behta’s smart transportation system, registers in Behta’s system and submits a travel request by choosing the origin and the destination.
7- The Driver: A person with a vehicle who drives the passenger from the origin to the destination, by registering in Behta system,
8- Vehicle: A registered car in the Behta system which specifications are mentioned in driver’s vehicle card and is used to transport passengers.
9- User account: an account users create in order to use behta services by entering the desired information in the system and they will be able to benefit from the smart services.
10- Private contract: A written or electronic agreement between the company and the driver or company’s business parties, for the temporary use of Behta smart services.
11- Electronic wallet: A digital wallet is the amount of credit that users have in their account to use Behta services. This amount will be calculated in the form of payment through the banking system and Shetab network member’s cards directly to behta’s electronic wallet or by using the ID or wallet of the commercial parties according to the present conditions and rules.
Creating a user account and conditions:
To become a member of Behta and use all its services, it’s obligatory for the passenger to create a Behta account. The following conditions are required to create an account:
1- Be 18 years old.
2- Complete the required form such as first name, last name and cellphone number.
3- Regarding legal entities, the representative of the company enters the company’s profile in the organizational panel and the company’s registration information such as the full name of the company, the company’s registration number and national ID in the Companies Registration Office, landline phone number, logo and number of company personnel and He/She also announces his/her details.
4- Any individual (both *actual* and legal) is only allowed to open one user account on behta.
5- The passenger user accepts responsibility for the correctness of the information contained in the user account and undertakes to update his/her user account in Behta if any part of this information changes. Entering incorrect and inaccurate information may lead to the suspension of the passenger user from Behta services.
6- By registering in Behta and creating a user account in his/her name, every Passenger user accepts the responsibility for all messages issued from his/her user account, and as a result, he/her waives the right to any future objection or claim (based on denial, doubt or falsification of the data of sent messages) and aborts it.
7- In case of non-cooperation of the passenger user and failure to provide relevant information, in special circumstances where authentication of the passenger user may be deemed necessary by the firm, the firm has the right to block the passenger’s user account.
8- Depending on the case and at the discretion of the firm, users may be requested to complete the information, provide documents or modify the existing information. In this case, the user will be obliged to provide the information or modify the requested information within the period announced by the firm. Otherwise, the firm can block his/her user account and refuse to provide services to the said user.
9- The guest user has and will have the right to use Behta’s smart services without the need to have a user account and through the passenger user requesting the trip. When using the Behta software, the guest user is obliged to comply with the rules and regulations of Behta, including the present terms and conditions.
1- Users including passengers, drivers, guests and representatives (operators) undertake to refrain from smoking while traveling with Behta.
2- By using Behta’s smart software services, users accept and are obliged not to use the services provided to perform any activities contrary to the laws of the Islamic Republic of Iran and against Sharia.
3- Users do not have the right to carry illegal items such as alcoholic beverages, drugs, weapons or other items and devices that are not allowed in the law of the Islamic Republic of Iran during the trip.
4- The passenger or guest user is obliged to notify the driver before the driver arrives if he/she has unusual luggage or any permitted animals, or specify it through the settings of the travel section of the application. Carriage of animals is permitted by mutual agreement and the driver user has the right decline the trip. Also, according to current laws, transporting the aforementioned animals is allowed only in a special box or cage.
5- Users undertake never to use smart services in a way that harms Behta and its business partners. If users abuse the facilities provided in Behta services for their personal interests and cause physical or moral damage to the interests of the firm, the firm, while having the right to terminate the services and deactivate their user accounts, will be allowed to refer to the relevant authorities and should take legal action, including claiming damages.
6- Users accept that the firm may use SMS, email or in-app notifications as a way of communicating with them. Users can request to stop sending these messages, but by opting out of receiving these messages, they accept possible problems in using Behta services and may not receive information on time.
7- The firm may provide codes as gifts to users. By entering these codes in the software, either a percentage of the cost of the service is reduced, returned to the user, or a certain amount is added to the credit of his/her electronic wallet in the Behta application. The way of providing these services and determining the deadline for using them is subject to the firm’s discretion and if the mentioned codes are not assigned, the users will not have the right to raise any claims and objections in this regard.
8- Users accept that the codes given to them to increase credit, reduce the cost of travel or services may expire. Since the firm does not charge users for providing these codes, they reserve the right to modify the effectiveness of these codes even after they have been released in accordance with the terms of the assigned code, or to revoke them if necessary. Also, if the firm determines that the redeemed codes were for illegal activities or were redeemed illegally, it can invalidate or remove these codes added to the user’s electronic wallet after being used.
9- Users are responsible for providing the necessary Internet and hardware, as well as paying their related costs for using Behta’s smart services.
10- Passengers and drivers accept that the maximum number of passengers that can ride in a car is equal to the allowed passenger capacity of the car listed in the car card, and if the number of passengers or guests exceeds the above capacity, the driver user has the right to cancel the trip.
11- Users undertake not to use the information obtained as a result of using Behta’s smart services after finishing using the services provided in the application. Of course, storing user information in mobile devices or in any other way is against Behta and firm rules. Also, users undertake to use the information provided by users only in necessary conditions and to the required extent during the use of Behta’s smart services. The use of this information by users must be in accordance with the customs of the society and the laws of the Islamic Republic of Iran. In any case, the mentioned information has been provided to the users as a *trust*, and in case of violation of the mentioned obligations, the firm and the beneficiary will be allowed to pursue legal and criminal matters.
12- By using Behta services, users agree not to use Behta as a means of advertising and marketing their personal goods and services while traveling and refrain from introducing and offering personal or other products and services.
13- Users are committed to complying with all the conditions and laws, Islamic, Sharia, moral and social principles of the Islamic Republic of Iran, including observing hijab while using Behta.
14- Users accept and declare that they have read and accepted Behta’s privacy policy.
15- Users accept that Behta is a service provider that provides intelligent communication between all users to agree on services. In Behta services, the driver user is free to accept or reject a trip request, also the passenger user is free to cancel the trip after sending the trip request, identifying the driver user, before starting the trip. Therefore, every trip that the passenger users make with the driver should be considered as an independent necessary contract and contractual relationship between the passenger users and the driver.
First remark: In case of unreasonably rejecting the trip request by the driver user or repeatedly canceling the trip without reason by the passenger user, the firm can temporarily or permanently disable their user account.
second remark: The guest user’s use of Behta services will be allowed according to the contract between the passenger user requesting the trip and the driver user accepting the trip.
16- Behta services may be provided in partnership with the services of companies or other commercial parties that Behta does not have control over. In such circumstances, users accept that these services have their own terms and conditions and Behta is not responsible for the rules and services of these companies.
17- Since it is possible that a person or persons other than the passenger user, including the guest user, may use his/her user account or go on a trip, the responsibility of paying the related expenses lies with the passenger user. It should also be noted that any legal responsibility of the user or recipient of the trip from the user account is towards the driver user and the firm towards the passenger user, and thus the mentioned user and the passengers are jointly responsible towards the firm.
18- The passenger user undertakes not to send a request with his/her user account for the travel of persons under the age of 18 without his/her presence. The driver user is obliged to cancel (refusal to perform) such trips. Otherwise, the responsibility for making the trip rests with the driver user and also for compensation for the possible damages incurred by the passenger user.
19- The passenger user accepts that Behta Special for Women was created only to provide services to women and families, so it is forbidden to request a special trip for women for a male passenger user. If, after accepting the travel request and departure of the driver user to the point of origin, the driver user encounters the above case, hi/she is allowed to cancel the trip and the passenger user is responsible for compensating the damages.
20- In order to confirm the identity and have a safe trip, the guest user is required to present his/her photo ID (national card/identity card/passport) to the driver user before the trip. Also, before the trip, the driver user is obliged to request and see the above-mentioned photo ID and match it with the guest user. In case of compliance, the driver user must text the national code of the guest user to the number designated by the firm before making the trip, and in case of non-compliance, the driver user is obliged to cancel the trip.
1- Users accept that it is not possible to refund the fees they pay to the firm based on the terms of use of the application services. The firm handles the discrepancy in the announced and paid fee only in the first 48 hours. Therefore, users should inform the firm about the issue within the first 48 hours.
2- Users accept that the cost of providing services, including travel, is determined by the firm, and after using it, they cannot object to the announced cost. It is obvious that since the users are allowed not to accept the fee announced by the firm, if they accept it, they are obliged to pay it. For this purpose, by accepting these conditions and rules, users give the firm the right to receive and collect the amounts demanded by the firm from their user account.
3- Payment of travel expenses and other announced expenses can only be made through the methods specified by the firm. These methods include: Payment through Behta electronic wallet credit, wallet, internet payment to increase user account balance or through USSD to increase credit and pay cash to the driver. Payment methods are limited to the mentioned items. Any other method such as card to card, clearing, etc. is not approved by the firm and in this case the firm will not bear any responsibility.
4- Users accept that the travel cost announced by the firm may vary depending on the travel conditions, including the type of travel, travel time, estimated travel duration, travel origin and destination, travel distance, changes announced during travel, or other variable factors. The figure[digit] announced by the firm is determined based on the firm’s pricing standards, and if it is accepted by the users, there will be no claims or objections about it.
5- Passenger and guest users agree that any damage caused to the driver user’s car as a result of using the service, the responsibility for providing the costs related to replacement, repair, washing, etc. will be their joint responsibility. In such cases, the firm has the right to deduct or collect these costs from the credit available in Behta’s electronic wallet or other business parties of the passenger user. If the available credit with the firm is not equal to the amount of damages and costs incurred, the driver user or the firm will be allowed to pursue the collection of said claims. Also, if the passenger user or guest commits obscenities, insults, assaults and other illegal behaviors against the driver user, the right of the driver user to refer to the competent authorities is reserved. In addition, the firm will have the right to refer to the competent authorities due to damage to its reputation and business reputation.
6- Users are required to pay all fees announced by commercial parties.
1- The firm, with all its facilities, including a 24-hour call center, complaint handling unit and mediation process, makes every effort to satisfy users and resolve any possible differences between them when using Behta services.
2- The firm tries to provide good quality services to users by using its monitoring and conducting a survey of users at the end of the trip.
3- The firm strives to provide the possibility of using software services by users’ devices, but it will not guarantee that it will run on all devices or communication networks (Internet, mobile network, etc.).
4- Users’ information is protected as confidential information by the firm and access to it by third parties is prohibited, except according to the law and the decision of the competent judicial authority; Therefore, in legal cases, as well as requesting and issuing appropriate orders from judicial authorities, the firm is obliged to provide users’ information to said authorities. It is necessary to explain that it is possible to provide user information only through the application, and in order to maintain the security of user information and the principle of confidentiality, it is not possible to provide user information to the user himself/herself or to third parties by phone or in person, except by law.
5- If any of Behta’s users encounter a problem while using its services, they can file a complaint through the 24-hour call center and Behta’s complaint handling unit. The firm will do the necessary follow-up according to the case and will do its best to resolve the disputes.
6- All the information needed by users about the manner and conditions of providing Behta services and the use of service provider software have been placed by the firm in the software. The firm’s colleagues in the call center are available 24/7 to answer any ambiguity or questions of the users.
7- The responsibility of the firm is assumed only in the case that users have obtained services through the application, including sending requests and acceptance by other users. Therefore, if the driver user and the passenger user who are registered in the Behta application agree with each other on the trip outside of the application, the firm will not be held responsible.
1- The responsibility of all user actions that result from non-compliance with relevant laws of the Islamic Republic of Iran, including the Islamic Penal Code (committing a crime while using Behta application services) and civil laws (damage to users’ property), is the responsibility of the offending person and the firm does not and will not have any responsibility for the above actions. While deactivating the offending user’s account, the firm can take legal measures against the mentioned person through the competent authorities to assert their legal rights.
2- Any action by the users that leads to damage to the firm’s reputation, credit and assets will be considered a violation of the contractual and legal conditions. The firm reserves the right to block the offending user’s account and, if necessary, take necessary legal measures against the offending party and demand damages and legal rights.
3- The driver user undertakes to use only the signs and organizational items provided by Behta. The driver user is responsible for the use of items and signs that cause confusion and error for passenger users or other persons, whether real or legal. In these cases, the firm can stop providing services to the offending person and take legal action, and the offending person will be obliged to compensate the damages caused to the firm.
4- It is the responsibility of driver users to comply with all traffic laws and regulations, both within and between cities, as well as not to use the Behta application while driving and to maintain the safety of the car.
5- The driver user is obliged to insure his vehicle up to the limit of legal obligations according to the legal approvals, so that in case of damages to third parties or any of the passengers, it is possible to compensate for the damages through the insurance company.
6- Users, both passengers and drivers, undertake to act without intervention in case of violation of any of the obligations during travel or violation of relevant laws of the Islamic Republic of Iran, including the Islamic Penal Code (committing a crime) and civil laws (damage to users’ property), avoid doing any action based on personal discretion. If needed, the driver user can stop the car and discuss the matter with the firm’s support, the passenger user can request to stop the car by contacting the support of the driver user. Finally, the firm’s support takes the appropriate decision based on the situation, and if necessary, the matter is discussed with the police and competent authorities.
remark 5: It is forbidden to disembark the passenger user without the mentioned consent and before announcing the firm’s support opinion.
7- The passenger user is aware and accepts that when installing the Behta software or updating it, he/she activates or deactivates the option to access “statistical information” in the software settings section. The passenger user is completely free to activate or deactivate the option to access “statistical information”. It is necessary to explain that access to statistical information is used in marketing research and to improve the travel experience with Behta and is activated automatically.
8- Users are obliged to comply with all the conditions and rules published in the application and website of the commercial party using Behta services, and in case of violation of the aforementioned obligations and conditions, they will be responsible for accepting all the effects caused by the violation against the commercial party.
9- Driver users are required to travel with a vehicle that is in perfect technical health and before traveling, they are required to check the vehicle’s health such as brakes, steering wheel, lighting (front and rear lights, broken or refracted front glass window condition) wheels, horn, snow wiper, heating and cooling devices, foot and hand brakes and piping and its connections, turn signals, electricity and mirrors, steering system and front and rear wheels, standard seat belt according to the number of seats, health of the doors Front and rear (manual and electric) access to emergency exit door keys and other items.
10- Driver users who accept intercity trips, in addition to complying with the rules and regulations governing intercity trips and the present conditions and laws, are obliged to always use the first aid box, the required warning signs (red triangle and flashing lights), load restraint equipment According to the type of load, suitable and ready-to-use fire extinguisher, speed and time measuring device without technical defects, wheel chains if necessary, acceptable studded tires in their vehicle and according to the distance of intercity travel, the prerequisites and conditions of use To provide the passenger with rest room facilities on the way and safe places for prayer and eating.
1- The items that the passenger or guest user should not bring are: Explosive, incendiary, toxic, acidic, pathogenic and smelly substances, inflammable and combustible liquids and solids, radioactive substances and devices and bulky loads such as large packages and users are required to comply with criteria of the Road transport regulations of dangerous substances.
2- The belongings of the passenger user or guest must be suitable for the space inside the car room in a way that is considered conventional, and its weight and type should be suitable for the weight and conditions determined by the car manufacturer.
3- Non-conventional cargo in the room is a cargo that must be carried by the trunk of the car, such as fruit boxes, commercial cargo and other non-conventional cargo.
4- It is prohibited to transfer cargo and goods without the presence of the passenger or guest user (the owner of the goods) by the driver user, and the passenger or guest user does not have the right to send the goods without his/her presence. In case of non-compliance with this issue, the responsibility is on the users and the firm can take action to cut off access and take legal action.
5- The driver user is allowed not to accept the luggage of the passenger or guest user as described above. If, at the beginning of the trip, the driver user does not know about the contents of the luggage with the passenger user and during the trip he finds out about the illegal contents (Examples of clauses 1-7, 3-3 and 3-4 of the terms and conditions) of the luggage with the passenger user or the guest, the driver user is obliged to notify the firm’s support immediately.
6- If an item belonging to a passenger user or a guest remains in the car, the driver user is obliged to inform the firm as soon as possible after becoming aware of this issue. The goods will remain *on loan* for one week with the driver user and the goods are delivered to the passenger user or guest at the place agreed upon by the driver user and the passenger user or guest and under the supervision and follow-up of the firm. If the driver user and the passenger or guest user do not agree on the price of delivery of the goods, they should request the firm to calculate and inform about the cost, and the firm is not responsible for receiving and delivering the said goods in the first week. If the passenger user or guest does not receive the said product after one week, the driver user will deliver it to the firm, and there will be no claim on the part of the passenger user or guest regarding the theft or defect of the product delivered by the driver user to the firm, and the firm will not be held accountable.
1- Users do not have the right to make any attempt to extract the source code of the software, including decompile, reverse engineering, or similar activities, unless permission to do so is legally issued.
2- Users are not allowed to provide another version of Behta services on other servers using Framing or Mirroring and other methods.
3- Users have no right to do any activity in order to gain illegal and unusual access to any part of Behta application.
The firm may allow users to publish photos, text, audio files, video files or similar files on the website, mobile software, social networks or other parts of this system. Ownership of this content will remain with the users. But by registering them in services related to Behta, users give the right to the firm or business party to publish the information that is out of the confidential state or to transfer it to other natural or legal individuals.
If the firm or the commercial party for any reason concludes that the presence of any user, whether a driver or a passenger or a guest, can threaten the security and peace of the business or other users, according to its discretion, it is allowed to Block the user’s account or disallowing the use of the service temporary or permanent. If users do not comply with the obligations of these terms and laws, or their access to Behta services or commercial parties is dangerous or undesirable, the firm has the right to remove the said user’s access to Behta services. In this case, the user will not have the right to raise any claim or objection.
1- Users agree that for easy exchange of information and making new agreements, all changes and additions to the present conditions and rules, including changes and additions to its terms, setting contracts, notices and announcements related to the firm or business party, will be made through the Behta application. And the users, while accepting information about the conditions and implementation process of the agreement remotely and electronically, declare their agreement to the application of any new conditions and agreement through virtual space and electronically.
2- The user account belongs to the user and its use is independent and cannot be transferred. All responsibilities related to maintaining and protecting the user account are the responsibility of the user with the user account. Users, while accepting all the responsibilities resulting from the use of the user account, consider all the data of the messages issued through the said user account, including the form, wording, confirmation, choice of forms and their confirmation, and any claim regarding the denial, doubt and falsification of the data of the messages submitted by users is inadmissible and rejected.
3- Users accept that any procedures, forms, expressions indicating approval and declaration of acceptance and data confirmation of the messages issued by the firm are considered electronic signatures and acceptances, and any claims regarding said signatures and acceptances are inadmissible and rejected.
4- By becoming a member of Behta services and using it, users declare their intention and willingness to accept the conclusion of any legal action, including contracts and transactions, remotely and through computer and electronic systems.
5- All legal and technical procedures, including user authentication, request and acceptance, electronic signature and related confirmations provided by the firm or commercial party to conclude an electronic contract with users through the application, are accepted by the users and any technical method to set up the contract needs requirement and acceptance of sentence in a written agreement. Any claim, including denial and doubt, regarding the electronic contract is inadmissible and rejected.
6- Due to the conclusion of this contract electronically and in virtual space, the users declare their agreement to determine the residence of the firm and the commercial party as the place of conclusion of the contract.
Behta may allow users to publish photos, text, audio files, video files or similar files on the website, mobile software or other parts of this system. Ownership of any material (including text, photo, audio file, video file, etc.) that is registered in the service in this way will still belong to the users. But by registering them in services related to Behta, users give the right to the software to publish them in any place and at any time in digital or printed form for any type of application. Behta is also allowed to transfer the right to publish these contents to other individuals or companies.
In case of violation by users of the laws and regulations of the Islamic Republic of Iran and the laws and regulations of the firm, the conditions of this document, or any actions and behaviors that make the presence of a user (driver or orderer) dangerous for the firm, other users and third parties or if it is not desirable, the firm will remove the access of the mentioned user from the firm’s services according to its discretion. In this case, the user will not have the right to raise any claim or objection.
The driver user acknowledges that he is of healthy mind and will and meets all the legal and contractual conditions for using the firm’s services in order to fulfill the subject of the contract, including the absence of a bad background, the absence of addiction to drugs and alcohol, and the absence of their use and consumption. Also, the users agree that all statements, announcements, confirmations and the contents of the documents provided and the information announced to the firm and everything that will be announced and presented in the future are true and correct.
1-Driver user: is a natural person who is using a reliable motorcycle and riding it correctly, takes delivery of the consignment from the ordering user at the origin and delivers it at the destination to the recipient of the consignment or makes a trip by the request of the ordering party from the origin to the destination according to the terms of the order or trip registered in The Behta app.
2- Ordering user: It is a natural or legal person who uses the Behta application in order to use Behta services to move the shipment or travel for his/herself from the source address to the destination address.
3- Recipient of the shipment: The natural or legal person who receives the consignment of the ordering user at the destination.
4- Motorcycle passenger: A customer who uses the Behta application to travel by motorcycle from the origin address to the destination.
5- Safe motorcycle: It is a vehicle equipped with driving forces and all necessary conditions for carrying cargo or transporting passengers, with two axles and a net weight of up to 550 kg, which is designed to move on public roads.
6- Helmet: It is a helmet that drivers and passengers of motorcycles use to protect their heads from possible hurts caused by accidents.
7- User account: It is an account created by individuals to use Behta services.
8- Credit: It is the amount that the ordering users have in their user account in order to use Behta This amount will be considered and calculated in the form of payment through the banking system and Shetab network member cards or by using the ID according to the present conditions and regulations.
9- Confidential information: Information provided by users of Behta, including information entered directly by users, as well as information provided to the company automatically as a result of the use of Behta services, such as travel information like travel time, location of origin and destination, route traveled, location of driver user, etc.
10- Laws and regulations of the Islamic Republic of Iran: The Constitution, ordinary laws, executive regulations, circulars, instructions and all legal regulations governing the implementation of the contract, including the third party compulsory insurance law and traffic regulations.
1- By registering in the application and also by using Behta services every time, users accept that they have read the company’s current rules and regulations completely and have accepted them with full knowledge of their terms and meanings. These rules and regulations may change over time, so users eho is continued using the site and application means accepting any changes in its rules and regulations.
2- In order to use Behta services, it is necessary for each ordering user, whether a natural or legal person, to create a user account in the application Only people who are over 18 years old and have legal capacity can create a user account in the application. To use Behta services, the mentioned user must register his/her name, surname, e-mail address and mobile number in the application.
3- Users agree to enter the required information correct and updated in the application, and the user is responsible for the inaccuracy of the entered information. In case of proof against this issue, the company is allowed to pursue judicial and legal action through competent authorities.
4- Users undertake to register in Behta application only with their own email, mobile number and national code. Otherwise, the owner of the e-mail will be fully responsible for the beneficiary, and the firm will cancel the user’s membership as soon as it becomes aware of this matter.
5- According to the identity documents, each person can only have one user account in the firm as an ordering user or a driver user depending on the case. If the firm finds out that there are multiple user accounts in the name of a person, either natural or legal, it will be allowed to stop the services and deactivate the mentioned user accounts.
6- Users are responsible for all activities that are carried out through the user account of natural or legal persons in the application or other services related to Behta. Therefore, the responsibility of the ordering party, other than the user, who uses Behta services using the user account of the ordering user, is entirely directed at the ordering user him/herself.
7- Users are responsible for maintaining the security of user account information, including username and password. In case of loss or theft of user account information, the said user is obliged to inform the firm as soon as possible. Obviously, as long as the firm is not informed, he/she will be responsible for all the activities that have been done through the mentioned user account.
8- The ordering user does not have the right to allow other natural or legal persons to use his/her user account or to transfer his/her account to another natural or legal person. In the case of a legal entity user, the legal responsibilities of using Behta services will be directed to the administrators of the aforementioned collections.
9- In certain circumstances, the ordering user may be asked for authentication in order to use the services. In such circumstances, if the user does not provide sufficient information to the firm, the firm can block his/her user account and refuse to provide services to the user. .
10- Depending on the case and at the discretion of the firm, users may be asked for additional information, to provide documents, or to modify existing information. In this case, the requested user will be obliged to provide the information or correct the requested information within the period announced and requested by the firm. Otherwise, the company can block his/her user account and refuse to provide services to users.
1- By using the firms services, users accept and are obliged not to use Behta to perform any illegal activity according to the laws and regulations of the Islamic Republic of Iran or against principles of Islam or against the customs of society.
2- Users undertake never to use Behta services in a way that harms the firm or its partners. If the users abuse the facilities provided in Behta services for personal benefits or harm the interests of the firm, whether physical or spiritual, the firm, while having the right to terminate the services and deactivate the user account, will be allowed to Refer to the judicial authorities or other legally competent authorities to claim compensation for the damages incurred.
3- Users accept that the firm may use SMS, email or push notification as a means of communication between the firm and them. Users can request to stop sending these messages, but accept that by opting out of receiving these messages, they may face problems in using the service or may not receive appropriate information in a timely manner.
4- The company may provide codes as a gift to the ordering user, by entering these codes in the software, either a percentage of the travel cost will be reduced or a percentage of the travel cost will be returned to the user after that or a certain amount is added to the user account in the Behta application. The way of providing these services and determining the deadline for using them is subject to the discretion of the firm, and in the event that the mentioned codes are not assigned, the ordering user will not have the right to raise any claims or objections in this regard.
5- Users accept that they are not allowed to transfer or sell the codes to other persons. Users are also not allowed to publish these codes publicly – even if the Firm has published these codes in public spaces in a way that is publicly available – unless the Firm has officially given them permission to do so.
6- The ordering user accepts the credit he has in his user account regardless of the method of obtaining it (if it is as a result of increasing credit through the bank portal or as a result of entering discount codes provided by the firm or any other method) only for Behta services can be used and it is not possible to receive this amount in cash.
7- The ordering user accepts that the codes given to them to increase credit or reduce shipping or travel costs may expire. Since the firm does not charge users for providing these codes, the firm reserves the right to change the amount or percentage of the effectiveness of these codes even after they are published or to cancel them if necessary. Also, if the firm determines that the use of these codes was due to a technical error or violation, or was illegal, it can invalidate or remove these codes or credits added to the user’s account as a result of their use.
8- Users are responsible for providing the necessary internet and hardware, as well as paying their related fees for using Behta services.
9- Users undertake not to use any part of the information obtained from users (orderers or drivers) and receivers as a result of using Behta services after completing the transportation or travel. Of course, storing the information of the mentioned persons in the mobile device or in any other way will also be against the firm’s rules. Also, users undertake to use the information provided by customers or drivers in Behta services only in necessary conditions during the shipment or travel. The user’s use of this information must be in accordance with the customs of the society and the laws and regulations of the Islamic Republic of Iran. In any case, the mentioned information has been provided to the users as a trust, and in case of violation of the mentioned obligations, the firm will be authorized to pursue the matter legally and criminally.
10- By using Behta services, users agree not to use Behta as a means of advertising and marketing their personal goods and services while traveling and refrain from any introduction and supply of personal or other products and services.
11- Users accept and declare that they have read and accepted Behta’s privacy policy.
12- Users accept that Behta is not a city transportation service, but only a software service that provides communication between the ordering user and the driver user in order to agree on carrying out the shipment or making the trip. In Behta services, the driver user is free to accept or reject a transport or travel request, and the ordering user is also free to choose the driver after sending the request for the shipment or travel, identifying the driver and before starting the driver’s departure to the point of origin, transport or to do the trip or not. Therefore, any agreement that users make should be considered as an independent necessary contract and contractual relationship between users, and the firm is not a guarantor of the competence, behavior and actions of users in front of each other and will not have any legal or criminal responsibility in this regard and events during transportation or travel.
13- Behta’s services may be provided in partnership with the services of other companies that the firm has no control over. In such circumstances, users accept that these services have their own usage rules and regulations, and Behta is not responsible for the rules and services of these companies.
14- Regardless of the impossibility of using the user code for third parties, and since it is possible that other persons other than the ordering user may use Behta services through the user account of the ordering user. The responsibility of paying the related expenses as well as any legal responsibility of the user towards the driver and the firm is towards the ordering user, and thus the said user and the third parties of the user are jointly and severally responsible towards the firm and other legal authorities.
1- The ordering user accepts that it is not possible to refund the costs he/she pays to the firm.
2- The ordering user accepts that the cost of the service is determined by the firm, and after using the service, he/she cannot object to the cost. Evidently, since the ordering user is allowed not to accept the fee announced by the firm, if accepted, he/she is obliged to pay it and for this purpose, by accepting these terms and conditions, the said user grants the firm the right to receive and collect the amounts demanded by the firm from his/her user account.
3- Payment for services can only be made through the methods specified by Behta. These methods include: Payment through credit available in Behta’s electronic wallet, online payment, scanning QR code or through USSD to increase credit and pay cash to the driver.
4- Users accept the cost of the services provided and announced by the firm, depending on the characteristics of the services provided, such as the type of service, time of service, estimated duration for providing the service, location of the service (origin, destination or distance of the transportation or travel route) or other variable factors. In any case, the figure announced by the firm has been determined based on the existing standards and discretion of the firm, and in case of acceptance by the users, the named persons will not have the right to raise any claims and objections in this regard.
5- The ordering user accepts that he/she must pay the cost of carrying the shipment or making the trip to the firm regardless of any problem that may arise in the Behta application for online payment. If due to a problem in the Behta application or communication problems such as the Internet and mobile network, it is not possible to pay through the software, the ordering user will still be obliged to pay the cost of carrying the shipment or making the trip. In this situation, the payment may be made by coordinating the ordering user with the firm’s call center or other methods. If the ordering user has not made the payment for any reason, including software problems, the company has the right to deduct the amount from the credit mentioned in Behta payment.
6- The ordering user agrees to never send a request for a motorcycle unless he/she intends to use Behta Courier services. If the ordering user cancels the request after sending the request, accepting it and delivering the shipment by a driver user or the driver user arriving at the origin for the trip, or after acceptance at the place specified as the origin at the specified time for the direction If he/she is not present to deliver the shipment or make the trip, he/she is obligated to pay the accepted amount or the company will be allowed to deduct and withdraw the said amount from his/she credit.
7- The ordering user accepts that any damage caused to the driver’s motorcycle as a result of using the service with his/her user account, he/she will be responsible for the costs of repair, washing, etc. In such cases, the firm has the right to deduct or collect these costs from the credit in the electronic wallet account of the ordering user. If the available credit of the electronic wallet is not equal to the amount of damages and costs incurred, the driver user or the firm will be allowed to pursue the collection of said claims.
8- The ordering user is responsible for paying the cost of transporting the shipment or traveling from the origin to the destination in the ways specified in the Behta application.
9- The cost of transporting the goods or carrying out the trip must be paid by the ordering user, unless the ordering user requests the driver user to receive the cost of transporting the goods determined by the Behta application from the consignee. In case of non-payment by the recipient of the shipment, the responsibility for it will be on the ordering user.
1- The firm, with all its facilities, including a 24-hour call center, complaint handling unit and mediation process, will do its best to satisfy users, resolve disputes between users during the provision and use of Behta services, and create peace and reconciliation between them.
2- The firm seeks to provide users with good quality services using its supervision.
3- The firm makes its efforts to provide the possibility of using its software services by the devices of respected users, but it will not guarantee that it will be implemented on all devices or all communication networks (Internet, mobile phone network, etc.).
4- All users’ information is protected by the firm as confidential information and access to it by third parties is prohibited except according to the decision of the competent judicial authority. Therefore, in case of request and issuance of an appropriate order by the judicial authorities, the company is obliged to provide the users’ information to the aforementioned authorities.
5- If any of the users encounter a problem while using motorcycle services in the Behta application, according to the above conditions, they can raise their complaint through the 24-hour call center and the company’s complaint handling unit, and the company will follow up and do its best to resolve disputes.
6- In order to inform users more about the way and conditions of providing Behta services and using the applications of the ordering and driver users, all the information needed by the users has been placed by the firm in the application and people can fully familiarize themselves with the mentioned conditions and Behta services by referring to the mentioned section and reading them. Also, our colleagues in the call center are available 24 hours a day to answer any doubts and questions of the users.
7- Behta’s responsibility is only in the assumption that the ordering user has sent a request for transportation or travel through the Behta application and the driver user has accepted this request. Therefore, if the driver user and the ordering user who are registered in the Behta application agree with each other outside the application to carry out the transportation or travel, the company will not be held responsible.
1- The responsibility of all user actions resulting from non-compliance with the laws and regulations of the Islamic Republic of Iran, such as the Islamic Penal Code, including committing a crime while traveling, and civil laws, including damage to the messages of the ordering user or third parties, is the responsibility of the offending party and the firm has not and will not have any responsibility for the above actions and the firm can, while deactivating the offending user’s account, take legal actions against the mentioned person through the competent authorities in order to assert their legal rights.
2- Any action by the driver user that leads to damage to the company’s reputation, credit and assets will be considered a violation of the contractual and legal conditions. The firm reserves the right to block the driver’s user account and, if necessary, to take legal action against the person and claim damages and legal rights.
3- The driver user undertakes to use only the organizational signs and items provided by Behta. The driver user is responsible for using items and signs that cause similarity or cause confusion for ordering users or other persons, whether natural or legal. And the offending person will be obliged to compensate the damages caused to the firm.
4- The user driver is obliged to insure the motorcycle so that in case of damage to third parties during the shipment or traveling, compensation for the damage is possible through the insurance company.
5- At the time of using the firm’s services to move the ordering user with a motorcycle, the driver user is obliged to comply with all the laws and regulations of the country and the firm. And he/she must follow all traffic rules, including observing the safe speed, wearing a helmet by him/herself and the passenger of the motorcycle. And the responsibilities resulting from the passenger’s movement, including financial damage and payment of damages and loss of life and bearing penalties, including payment of fines based on the principle of the personal nature of the penalties and the relevant laws, are the responsibility of the user and the driver, and the firm is not responsible in this regard.
6- The female ordering user does not have the right to request to travel by motorcycle and the driver user does not have the right to accept the request of the female ordering user to travel by motorcycle and it is prohibited.
7- The driver user does not have the right to move and travel for the customer through the Behta portal, which is dedicated to carrying the shipment, and it is prohibited.
8- The ordering user is required to use the Behta portals correctly to place the order for the shipment and to carry out the trip, and he will not have the right to use the Behta portal that is dedicated for the shipment to carry out the trip. And due to the fact that the customer’s trip is not insured in Behta portal, the responsibility of the trip and its risks, including material damage or physical injury, will be the responsibility of the customer.
1- The ordering user is required and obliged to enter the full details of the shipment, including its value in Rials up to 50,000,000 Rials, equivalent to five million Tomans, and the exact address of the recipient of the shipment in the Behta system at the time of registration. And if the shipment needs special packaging, the packing is done by the ordering user, and in case of non-compliance with this clause, all responsibilities resulting from not providing correct or complete information will be the responsibility of the ordering user. It is prohibited to register consignments of checks, bills of exchange, promissory notes, securities, antiques and exquisite goods, as well as those with a value of more than 50,000,000 Rials equivalent to five million Tomans by the ordering user and carrying said consignments by the driver user.
2- The ordering user must not send messages that violate the laws and regulations of the Islamic Republic of Iran, which include: Prohibited consignments, narcotics, alcoholic beverages, hallucinogenic chemicals, explosives, incendiary, toxic, acidic, pathogenic and smelly substances, incendiary and combustible liquids and solids, radioactive materials and devices and loads with a volume and dimensions greater than The regulations of the company should be delivered to the driver user for transportation, and in case of information, the driver user is obliged to inform the company and law enforcement authorities. In addition, any legal and criminal liability in this regard will be directed to the ordering user. If the driver user undertakes the transportation of such consignments, the firm will have the right to follow up through judicial authorities while canceling his/her membership.
3- The consignment of the ordering user should be suitable for the motorcycle box in a way that is considered conventional and its dimensions, volume, weight, dangerousness and type should be in accordance with the weight and conditions determined by the motorcycle manufacturer and carrying cargo regardless of engine capacity is considered a violation by the firm.
4- The consignment of the ordering user must be a maximum of 25 kg and a maximum size of 45x45x45.
5- After announcing the acceptance of the customer’s request, the driver user is required to perform the service until reaching the destination, except in necessary cases and with a justified excuse, in which case the driver user must inform the company about his justified excuse and the continuation of the service by another person who will be introduced by the firm.
6- It is prohibited to accept consignments from third parties who are not defined as ordering users in the Behta application, and the driver user will not have the right to receive and deliver consignments from the above parties. In case of non-compliance, all the responsibilities resulting from this violation shall be borne by the driver user and for this reason the firm will not bear any responsibility and the company has the right to cut off the access of the driver user and take legal action including demanding damages from the violator.
7- It is forbidden to accept the consignment from persons under 18 years of age, and the driver user will not have the right to receive and deliver the consignment. In case of acceptance, all responsibilities resulting from this violation shall be borne by the driver user.
8- The driver user is committed and obligated to obtain the signature and confirmation of the correct and safe delivery of the shipment at the time of delivering the shipment to the recipient registered in the application and the recipient of the shipment is also required to sign and confirm that the shipment has been delivered correctly and in good condition. The payment of any damage caused to the consignment depends on the notification of the damage at the time of delivery of the consignment. The consignee must check the package at the time of receiving it and then register the signature on the application. After receiving the signature, the firm is not responsible for declaring the damage. If the recipient registered in the application does not want to pick up the shipment at the destination for any reason, including late arrival of the shipment, damage to it, opening of the shipment, etc., or failure to identify the recipient at the address declared by the ordering user, The driver user is required to inform the firm about this issue and return the shipment to the ordering user with the coordination of the firm, and if the ordering user does not accept it, the ordering user is required to keep it with him within a week and then deliver it to the company, Until the final task is determined by the firm’s complaints response unit or other competent authorities. The expenses and any defects will be the responsibility of the ordering user, and in this regard, any claim regarding the non-delivery of the shipment by the driver user and the company to the recipient of the shipment or the ordering party is rejected and inadmissible.
9- The driver user is obliged to check the shipment according to the order registered in the Behta application at the time of its delivery from the ordering user, and the acceptance of the shipment by the driver user is proof that its contents are permitted and standard for transportation by motorcycle, and if at the time Transportation for reasons beyond the will of the driver user, such as stopping and checking by the law enforcement authority, the accidental fall of the load and its contents being identified, etc., if the driver user realizes that the shipment is illegal and violates the obligations of the ordering user from the provisions and conditions of this document, he is obliged to Stopping and canceling the shipment and notifying the firm and depending on the case to the law enforcement authority.
10- If the consignment is packed in such a way that its contents cannot be seen, the ordering user is obliged to register the contents of the consignment in the Behta system and take responsibility for his/her statements. The firm has no responsibility for the invisible content of the consignment, and any responsibility resulting from sending packages containing items that are contrary to the laws of the Islamic Republic of Iran is the responsibility of the ordering user and he/she is directly responsible for it in all administrative, police and judicial authorities. Also, the ordering user must compensate the damages caused to the firm due to this circumstances.
11- In order to send consignments that require authentication of the consignee, it is necessary for the customer to notify this issue in the Behta system. Otherwise, the firm is not responsible for the authentication of the recipient of the consignment at the declared address.
12- The ordering user is obliged to notify the driver before agreeing to carry the consignment if he/she has unusual cargo and any birds or other animals. Otherwise, if after accepting the request of the customer and the departure of the driver user to the point of origin, the driver user is faced with the above cases, he is allowed to cancel (refusal to complete the trip) and the responsibility for compensating the damages incurred and the cost of the trip is the responsibility of the ordering user.
13- The driver user undertakes to deliver the consignment to the recipient as soon as possible with full respect of trustworthiness.
14- If the sender or the recipient of the consignment wants the received consignment to be returned to the address of origin, he/she must use his/her user account through the Behta system and pay the fee, and the driver user has no responsibility for returning the shipment to the origin.
1- The method of compensation is that if the shipment is completely lost, the compensation will be equal to the stated value of the consignment at the time of placing the order, and if the damage is partial, the compensation will be proportional to the damage.
2- Payment of damages is made only in case of physical damage due to improper handling of the consignment.
3- If the damage or defect of the shipment is caused by the inherent defect of the product or other defects that have nothing to do with its transportation or documented by the ordering user or recipient or it is caused by the instructions given by one of them, or incorrect packaging by the ordering user, or inappropriate shipments for transportation by motorcycle, or perishable express shipments, the company will not bear any responsibility.
4- If the packaging has an apparent defect and the user, the driver of the motorcycle, has accepted the consignment without any limitation of liability, he/she will be personally responsible for it, and the firm will not be responsible for this.
5- If the damage, defect or theft of the consignment is due to the fault or negligence of the driver user, the responsibility rests entirely with the driver user and the driver user is required to compensate the damage caused to the firm and the firm has the right to cancel his membership.
6- The firm is not responsible for paying damages for consignment whose value has not been declared.
7- Payment of damages to packages whose contents cannot be seen can only be paid if there are signs of impact and physical damage to the package.
1- Users do not have the right to make any attempt to extract the source code of the Behta application, including decompile, reverse engineering or similar activities, unless permission to do so has been issued legally.
2- Users are not allowed to provide another version of Behta services on other servers using Framing or Mirroring or other methods. Also, the user is not allowed to change or disrupt the Behta application.
3- Users do not have the right to run software or scripts with the purpose of indexing, reading or any data mining activities on the service.
4- Users have no right to do any activity in order to gain illegal and unusual access to any part of Behta system or systems related to Behta.
Respecting users’ privacy is very important for Behta. This text describes how Behta stores and uses the information that is recorded in the system as a result of users using Behta’s smart services.
Information that you directly register in Behta.
Some of the information that is created as a result of your use of various services is that you register directly in the system during the registration process, sending requests for various services, contacting the call center, or similar methods. This information includes name, surname, date of birth, mobile phone number, landline number, address, e-mail address and information of this category.
Information stored as a result of your use of the service. In addition to the information you register directly in the system, some information generated as a result of your use of various services will also be stored in Behta. This information is described below:
1- Location and time information When you use the Behta service, the location of the origin, the route traveled, the location of your destination, as well as the time period of the start and end of the trip are saved. It should be remembered that the location of the driver’s car is recorded at certain intervals during the trip through the application.
2- Financial transactions When you increase the credit of your electronic wallet in the Behta application through bank cards, the transaction and bank tracking number are registered in Behta. It should be noted that, considering that all financial transactions are done through banking systems, Behta does not have any access to your bank card information in the process of making transactions through bank cards.
3-How to use the service Behta may record information about how users use Behta mobile software and website. This information is used to improve the quality of service delivery. Information about the device used and the Internet network of Behta Transport Intelligent System, information about the device through which you use the system (mobile phone, tablet, etc.), including the type of device, operating system, hardware specifications, as well as Save information about your Internet connection method, including 4G network, Wi-Fi, etc.
4- Use of information The information stored in the Behta application may be used in the following cases, and the use of the Behta smart services by the user and the driver constitutes acceptance and authorization to the Behta application to use and exploit the said information as follows: o Providing, maintaining and improving the quality of services. o communicating between the driver and the user to facilitate the travel process; For example, the: The driver can use the mobile phone number of the passenger to find the exact location of the passenger when boarding. o Better communication with passengers for information, quality control, complaints investigation, etc. o Personalizing the service for each user, which includes providing special offers for him/her. It is evident that Behta is responsible for maintaining all the above-mentioned information, so that no person, whether real or legal, will not have the right to access the said information. Only if according to the request or the issuance of an appropriate order by the judicial authorities, the information of the user and the driver, either directly from them or intelligently, has been collected and recorded or demanded, Behta will be obliged to provide the requested information to the mentioned authorities.
Artificial intelligence has been astonishing people for several years. A machine that is capable of independent thinking, decision-making and appropriate reaction, has many successes in the service and professional fields.
The purpose of using this technology, is to apply and ease as much as possible in the way of providing services, security and improving the quality and well-being of communities.
The concept of security:
It is called a set of actions that maximize the site’s security factor and minimize the possibility of intrusion. Note that the security of the site depends on other things, all of them play a very important role in ensuring the security of the website.
Server security, network security, internet security, operating system security, software security and other things, play a key role in providing website security infrastructure.
Artificial intelligence is currently being used in a wide variety of situations to boost productivity, increase and improve user’s experiences in various manufacturing service sectors.
One of the fields in which the use of artificial intelligence is in its early stages, is cyber security.
Rapid changes are occurring in the cyber threat landscape at a time when hackers’ ability to commit fraud and harm, has become more sophisticated than ever. If you want to avoid these harms and scams, it is important to use every possible tool to achieve this goal.
In addition, medium enterprises thanks to the great actions that have been made in cloud computing, Internet of Things, 5G, data volume, network speed and other contemporary technologies. And they are witnessing continuous growth in the number and type of users, devices, networks and relationships.
If the system is deployed in coordination with other defense mechanisms, artificial intelligence can be a powerful weapon against cyber attacks.
